Return Policy

We want you to be thrilled with your purchase, but we also understand that sometimes an item isn't quite what you expected. If that happens, don't worry — we're here to make it right.

Returns & Eligibility

We gladly accept returns on full-priced items for:

• An exchange
• Store credit
• A refund

To qualify for a return, your item(s) must meet these conditions:

• Return request submitted within 14 days of delivery
• Unworn, unwashed, and free from any damage or odours
• All original tags still attached
• Returned in their original packaging whenever applicable

Please note: Final sale items and gift cards cannot be returned.

How to Start a Return

To request a return for store credit or an exchange, please visit our Returns Portal.

If you encounter any issues, reach out to us at: hello@capsulegods.com

Return shipping costs are the responsibility of the customer. However, if you are exchanging for a different size or item, we will cover the shipping cost for your new shipment.

When We May Decline a Return

Capsule Gods reserves the right to refuse returns that are submitted after the 14-day deadline, or items that are no longer in their original condition. If this happens, the package will be sent back to you, and any shipping fees incurred will not be reimbursed by Capsule Gods.

We hope you love everything you buy from us, but we also know that sometimes an item just isn't right for you. When that happens, we're here to make it easy.

RETURNS & ELIGIBILITY

We accept returns on full-priced items for:

• An exchange (different size or item)
• Store credit
• A refund to your original payment method

To be eligible for a return, your item(s) must meet these requirements:

• Return request made within 14 days of delivery
• Unworn, unwashed, and free from any stains, odours, or damage
• All original tags still attached
• Returned in their original packaging whenever possible

Non-returnable items: Gift cards and anything clearly marked as final sale.

HOW TO START A RETURN

To begin a return for store credit or an exchange, please visit our Returns Portal.

If you run into any trouble, contact us at: hello@capsulegods.com

Return shipping costs are the responsibility of the customer.

However, if you are exchanging for a different size or item, we will cover the shipping cost for your replacement order.

WHEN WE MAY REFUSE A RETURN

Capsule Gods reserves the right to reject returns that are:

• Submitted after the 14-day window has closed, or
• Showing clear signs of wear, washing, or damage

In such cases, we will send the package back to you. Any shipping fees incurred during this process will not be reimbursed by Capsule Gods.

HOLIDAY GIFT RETURNS

For orders placed between December 1st and December 25th, the return deadline is extended to January 15th, 2026.

BLACK FRIDAY SALES

All purchases made during the Black Friday sale period are final. No exchanges, store credit, or refunds will be offered.